Technical Product Manager

Technical Product Manager

In this role, you will be leading the product strategy for Readymode’s current product and Readymode next generation, a cutting-edge contact center platform. As a Technical Product Manager, you will play a critical role in shaping the future of our auto dialer products. This position requires a unique blend of business and technical expertise. You will be responsible for managing both our legacy systems and our new product innovations. 

What You'll Do

Product Leadership and Execution:

• Lead the technical vision and strategy for our auto dialer products, ensuring alignment with the company’s goals and market needs.

• Provide strong product leadership for both the legacy and new products.

• Develop product strategy and owning initiatives to completion

• Ensure effective communication of the product vision and strategy to the cross-functional teams to ensure product development and release goals are met.

• Drive a customer-centric approach, advocating for user needs and experiences throughout the product lifecycle.

Product Strategy and Roadmap Planning:

• Develop and communicate a cohesive product strategy aligned with company goals and market demands.

• Drive the migration of key components of our product to the cloud, optimizing for performance and cost.

• Conduct comprehensive market research to identify trends, customer needs, and competitive positioning.

• Define and prioritize features based on business value and customer impact, using data from our loyalty and support teams.

• Create and maintain a detailed product roadmap, outlining release schedules and key milestones.

• Collaborate with stakeholders to gather input and feedback for refining and adjusting the roadmap.

Cross-Functional Collaboration:

• Collaborate closely with engineering teams to harden our existing product, enhancing its reliability, scalability, and security.

• Collaborate with marketing to develop effective product positioning, messaging, and go-to-market strategies.

• Engage with sales teams to provide product training and support for successful launches.

• Support all GTM teams with product knowledge including product enablement, training, and demos.

Product Development and Performance Analysis:

• Define and document detailed product requirements, user stories, and acceptance criteria. Then transform initiatives into user stories that factor in risks, dependencies, requirements, etc.

• Work closely with the development team throughout the product development lifecycle  to ensure the successful execution of the product roadmap and identify risks for project timelines.

• Conduct regular product reviews and provide feedback to ensure alignment with objectives.

• Define and monitor KPIs to evaluate product performance.

  • Analyze customer feedback, market data, and usage metrics for continuous product improvement.

• Measure and grow feature adoption to enhance new user/customer acquisition and retention efforts.

Required Qualifications/Experience:

• Bachelor’s degree in a related field; MBA or equivalent experience is a plus.

• Proven experience as a Technical Product Manager in tech or telecom

• Extensive experience with agile development methodologies and proven ability to write effective technical requirements such as User Stories, Epics, and Use Cases

• Demonstrated ability to lead cross-functional teams, especially engineering teams to drive key results.

• Familiarity with Readymode’s technology stack

• Strong analytical and strategic thinking skills.

• Excellent communication and interpersonal skills.

• Demonstrated ability to lead cross-functional teams and drive results.

The Perks and Benefits

• The tools you need to get the job done - company computer sent to you!
• Group RRSP matching
• A full benefits package that starts day 1
• Opportunity to participate in our Employee Stock Option Plan
• An education and training grant in your second year
• Work/life balance
• Remote and Flexible Work Opportunity