Telecom Carrier Management Specialist

Telecom Carrier Management Specialist

About Advanced Mode Communications

Advanced Mode Communications delivers cutting-edge telecom solutions with a focus on VoIP and cloud-based technologies. We help businesses connect efficiently and stay ahead with reliable services and expert support.

Overview

We are seeking a skilled Telecom Carrier Management Specialist to manage relationships with telecom carriers and optimize routing decisions. The goal is to ensure high-quality client experiences. This role involves traffic management, interfacing with carrier account managers, support teams, and stakeholders, and acting as the key contact for all carrier-related matters. The specialist will report to the Director of Voice Platform and Operations and collaborate closely to ensure strategic alignment and effective execution.

Key Responsibilities

Carrier Relationship Management

• Cultivate strong relationships with SIP carriers, including CLECs and resellers, while ensuring mutual accountability for traffic and network quality.

• Oversee the onboarding of new carriers, ensuring compliance with KYC requirements, conducting route quality testing, and evaluating rate decks to assess cost-effectiveness and negotiate favorable terms.

Technical Operations and Troubleshooting

• Work with support teams to troubleshoot carrier-related incidents, ensuring smooth call flow, monitoring key metrics such as PDD, network efficiency rating, analyzing PCAPs and CDRs to identify and resolve technical issues to optimize network performance.

• Switch operator experience with cloud-based telecom switches, including platforms such as VeriSwitch and SipNAV.

• Ensure all carrier operations meet required standards for metrics like ACD, ASR, and PDD, while continuously seeking opportunities to improve performance.

• Demonstrate strong problem-solving skills with the ability to diagnose and resolve complex technical issues.

• Familiarity with media analysis tools such as Homer.

Data Analysis and Performance Optimization

• Utilize data analytics skills to work with large-scale reports, extracting insights such as CPS and port capacity requirements. Focus on cost control to manage expenses effectively and on media analysis to evaluate carrier quality and optimize performance.

• Monitor client traffic to align call stats with business requirements and optimize traffic patterns.

• Apply knowledge of telecom metrics such as ACD, ASR, and PDD to make strategic decisions.

Compliance and Regulatory Management

• Manage number porting processes, ANI management as a numbering issuer, and ensure adherence to KYC best practices.

• Possess in-depth knowledge of call signing, Stir/Shaken certificate renewals, and call attestation.

• Utilize compliance tools such as FraudCentral and YouMail to maintain high standards of network security and integrity.

Qualifications

• 5+ years of experience in the telecom industry, with a focus on VoIP and SIP-based technologies.

• Strong familiarity with telecom switching solutions such as VeriSwitch and SipNAV

About You

• You thrive on the challenges of the telecom industry and excel at tackling complex problems.
• Strong technical expertise and effective communication skills enable you to bridge gaps between internal teams and carrier partners.
• Extensive experience in managing carrier relationships and optimizing telecom operations.
• Leverage cloud-based switches and key telecom metrics to deliver effective and innovative solutions.