Lanell Love

Lanell Love is an experienced customer service professional with a robust background in various roles. Currently serving as a Customer Support Specialist at Real Time Resolutions, Inc. since April 2018, Lanell excels in delivering exceptional service and tackling challenges effectively. Previous experience includes the role of Home Owner's Assistance Specialist at Citi from March 2009 to April 2014, where responsibilities included managing a high volume of calls and assisting multiple departments. Additionally, Lanell held the position of Call Center Manager at Mastec Advanced Technologies from August 2001 to May 2008, overseeing over 50 Customer Service Representatives and ensuring performance standards were met. Proficient in MS Office, Oracle Payroll Systems, and other client management tools, Lanell also possesses strong research and internet browsing skills. Education includes a program at Fort Worth School of Massage from 1995 to 1997.