Paolo Crivello

Paolo Crivello is an experienced professional in customer experience and digital transformation, currently serving as the Head of Customer Experience and Relationship Management at Reale Mutua Assicurazioni since February 2014. In this role, Paolo Crivello manages various units focused on customer strategy, insights, complaints, and care accounting, while also leading a strategic project aimed at enhancing customer centricity within the organization. Previously, Paolo Crivello held positions including Head Of Customer Experience, UX and Conversion Manager, and Digital Marketing Project Manager, contributing to the development of customer journeys and digital touchpoints. Prior to Reale Mutua, Paolo Crivello worked as a Senior Consultant and Consultant at Reply, managing web and mobile projects for the banking and consumer credit sectors. Paolo Crivello holds a degree in Computer Science from Università degli Studi di Torino.