Reality Based Group
Hilee Hattersley has extensive experience in customer success and various roles within the healthcare and gaming industries. Currently serving as a Customer Success Manager at Reality Based Group since September 2022, Hilee previously held positions at Clinical Compensation Consultants, including Director's Assistant and Intake Lead, from November 2013 to July 2022. Hilee's background also includes experience as a Book Reviewer at Calisto Media Inc. and as a QA Analyst 1 at Zynga. Earlier in the career, Hilee worked as a QA Game Tester at Sony Online Entertainment and as a Customer Service Representative at the Texas Nurses Association. Hilee holds an Associate of Applied Science Degree in Visual Communication with a specialization in 2D Animation from Austin Community College, obtained between 2007 and 2010.
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Reality Based Group
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?