Debra Shoup

Debra Shoup has extensive work experience in the field of Salesforce administration and business systems management. Debra is currently working as the Manager of Business Systems at RealTime-CTMS Software Solutions, where they are responsible for implementing and customizing a new Salesforce platform system. Their role involves providing technical leadership to a cross-functional team and driving best practices for effective user adoption. Prior to this, Debra served as the Salesforce Platform Manager at PowerPlan, Inc., where they were actively involved in improving the Salesforce instance and translating business requirements into technical solutions. Debra also led a global team of Salesforce administrators and developers to enhance the legacy system. Before their role at PowerPlan, Debra worked as a Salesforce Administrator, providing end-user administration and support for various Salesforce platforms and applications. Debra has experience in managing user accounts, data integrity, customization, and issue resolution. Earlier in their career, Debra worked as the Corporate Salesforce Administrator at AZZ Incorporated, where they managed a global user base and implemented security measures, data quality initiatives, and user adoption strategies. Debra also served as a Sales & Marketing Coordinator and an Executive Administrative Assistant during their tenure at AZZ Incorporated. Prior to that, they worked as a Paraprofessional Educator and Substitute Teacher at White Settlement ISD, where they gained experience in classroom management and student support. Throughout their career, Debra has demonstrated a proactive approach to identifying areas of improvement and driving continuous improvement initiatives in Salesforce administration and business systems.

Debra Shoup's education history includes a Bachelor of Applied Arts & Sciences degree in Business Administration and Management from Tarleton State University, which they obtained in 2017. Prior to that, they earned an Associate of Arts (A.A.) degree in Business, General from Tarrant County College in 2015.

In addition to their formal education, Debra has obtained various certifications from Salesforce. These certifications include:

- Salesforce Certified User Experience Designer, obtained in September 2022

- Salesforce Certified Business Analyst, obtained in August 2022

- Salesforce Certified Strategy Designer, obtained in August 2022

- Salesforce Certified Sales Cloud Consultant, obtained in September 2020

- Salesforce Certified Service Cloud Consultant, obtained in July 2020

- Salesforce Certified Platform App Builder Certification, obtained in June 2020

- Salesforce Certified Advanced Administrator (SCAA), obtained in May 2020

- Salesforce Certified Administrator, obtained in October 2015