Kevin Spilsbury

Kevin Spilsbury is an experienced professional with a diverse background in customer service and complaint resolution across various sectors, including telecommunications, healthcare, and hospitality. Since August 2021, Kevin has served as a Complaints Analyst/Admin at ReAssure, applying strong analytical skills to manage and resolve customer complaints while ensuring adherence to regulatory standards. Prior roles include managing bar operations at The Admiral Benbow, serving as a Service Desk Analyst at CityFibre, and handling prescription requests at Shropshire Community Health NHS Trust. Kevin possesses robust communication skills, excels at building relationships, and maintains a focus on customer satisfaction, consistently achieving performance targets throughout the career. Additionally, Kevin is advancing proficiency in advanced Excel and SQL. Kevin holds a diploma in higher education in Osteopathic Medicine from University College of Osteopathy.