Mark Lewis

Mark Lewis has a strong background in customer service and management. Mark worked as a Customer Services Manager at Reboot Networks, where they focused on improving IT infrastructure managed services and enhancing client satisfaction. Mark also developed case studies and authored IT-related articles. Mark was an Instructor in the Bachelor of Science in Business Administration program at California International University, teaching and mentoring international students. At Amazon, they served as a Customer Service Manager, ensuring exceptional customer experiences and promoting communication among teams. Mark also worked as a Business Instructor at Rio Hondo College, where they taught business management courses and served as the co-chair of the International Business Department Advisory Board. As a Service Program Manager at VERIZON Business, they built relationships with client executives and achieved high customer engagement. Mark held the position of Manager, Global Commercial Card - Corporate Relationship Management at American Express, consulting with corporate clients on financial process improvements. Mark was responsible for a significant amount of business and consistently met targets. At Eaton, Mark managed the Customer Services department, overseeing customer quotations, order entry, and repair tracking. Mark also managed a team of account managers and a call center. Before that, they served as Crisis Corps - Nicaragua Country Director at Peace Corps, managing projects in disaster preparedness and recovery, agri-business, health improvement, and construction. Mark also developed relationships with various agencies involved in disaster relief. Prior to their time in Nicaragua, they were Manager - Customer and Field Services at Electro Scientific Industries Inc., where they supervised a team of Customer Service Representatives. Early in their career, Mark worked as a Small Business Development consultant in Honduras, advising microenterprises on marketing, quality control, accounting, and customer service. Mark also served as the president of a non-profit small business project, achieving a high return on investment and donating earnings to charity.

Mark Lewis has a degree in Business Administration, specifically an MBA, from Pepperdine Graziadio Business School. Mark completed their studies in 1992. Prior to that, Mark attended California State Polytechnic University-Pomona, where they pursued a degree in Engineering. However, no specific start or end year for their engineering studies is provided.