RecastSuccess
Annie Dean serves as the CEO and CoFounder of RecastSuccess, a startup focused on delivering success for the Customer Success industry. With extensive experience in early-stage startups, operations, customer success, and strategic partnerships, Annie has held various leadership roles in companies such as Coursera, LinkedIn, Cisco, and Retail and Wholesale Leader. Annie's educational background includes a MasterTrack MBA in Innovation Management & Entrepreneurship from HEC Paris and a PMP certification from the Project Management Institute.
RecastSuccess
RecastSuccess supports Customer Success in three ways. 1. We change lives by helping mid-career professionals with non-traditional backgrounds identify transferable skills and build new ones so that employers find qualified, high-value, diverse candidates for important roles. 2. We provide early-stage startups with an experienced Fractional Head of Customer Success who grooms your first CS hire, to establish your CSM function for a fraction of the price of a full-time leader. 3. Customer Success training programs have an average 82 NPS. Join us for a hands-on workshop or chat with us about custom training to meet your unique needs.