Brent Carter, MBA, has a wealth of experience in workforce management, implementing new systems and optimizing resources in various industries. With a background in business administration and information systems management, Brent has worked in call center environments, managing staff, analyzing call volume, and forecasting capacity requirements. Currently serving as the Sr. Manager Workforce Management at Rothman Institute, Brent continues to prioritize patient service through achieving service level objectives and managing workforce functions.
November, 2019 - present