Juan Frausto

Juan Frausto is an accomplished professional in ticketing and event operations, currently serving as the Director of Ticketing and Event Operations at The Recording Academy since August 2018. With a robust background in customer experience and festival operations, Juan has effectively led ticketing strategies for high-profile events like the GRAMMYs and Latin GRAMMYs, optimizing guest interactions and implementing efficient workflows. Prior roles at Insomniac Events included Customer Experience Manager, where Juan developed a centralized support system and managed large festival teams, enhancing operational efficiencies. Additionally, past experience includes managing social media and communications for Invisible Children Inc. and contributing to MiraCosta College's public relations efforts. Juan holds a B.A. in Journalism from California State University, Long Beach, and an Associate's degree in Social Sciences from MiraCosta College.