Sivagami Sundari

Sivagami Sundari's work experience includes:

1. RecordPoint (2021-present): Currently working as a Technical Support Engineer, responsible for diagnosing and troubleshooting technical issues for customers. Manages and resolves complex support issues, tracks and resolves customer issues within SLA goals. Analyzes Azure Application Insights logs and provides customized solutions.

2. Infosys (2015-2018): Worked as a Technology Analyst, taking ownership of issues and working on their resolution and preventive measures. Ensured seamless working of applications and monitored them for any performance issues.

3. Cognizant (2013-2015): Served as a Senior System Executive, independently researching and resolving complex problems. Fixed end user issues related to various applications such as SAP, CRM Dynamics, and retail applications. Coordinated with vendors for solving CRM cloud application issues.

4. Tata Consultancy Services (2010-2013): Started as a System Engineer, responsible for monitoring and supporting the production environment. Installed client-specific software and resolved related issues. Set up new systems/laptops for new users.

Sivagami Sundari completed a Bachelor of Engineering (BE) in Computer Science from Noorul Islam College of Engineering from 2006 to 2010. Before attending college, Sivagami Sundari studied at Merit Matriculation Higher Secondary School, but specific details about the degree or field of study are not provided. Additionally, Sivagami Sundari also holds a certification in ITIL Foundation Level from EXIN, although the month and year of attainment are not provided.