Account Director

Red Nucleus is hiring an Account Director to join our global team! This is a hybrid role, based out of our Toronto, Canada office. 

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves.  Our culture is about meaningful work, a true sense of community and fun.   We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".    

How You Will Contribute

In this position, you will be working with our Medical Communications, Canada team.  For more information, please visit MedComms | Red Nucleus. 

The Account Director is responsible for building client relationships and managing a team to develop digital solutions that align strategically with client’s needs. The Account Director keeps abreast of emerging digital platforms and industry trends to proactively identify and pursue new business opportunities with existing clients. With the support of their team, the role will also actively track the financial performance of projects against forecast, maintain profitability and ensure client satisfaction.

• Responsible for key account planning, business development including strategically evaluating and proposing solutions for client’s business – both new and existing clients

• Acquire and maintain up-to-date knowledge of, and be conversant in, each clients’ business – their key issues, competitive situation and industry trends

• Develop expertise within each emerging digital platform (mobile apps, augmented/virtual reality, medical animation, etc.)

• Develop trusting relationships and provide strategic counsel to senior level clients bringing value to their business through expert knowledge of digital communications and technology platforms

• Provide strong leadership in management of projects and the development of pitches and proposals

• Keep clients up-to-date on all projects and proactively identify solutions to emerging issues, seeking to continually develop a strong client partnership

• Effectively plan and organize the work of you and your team – handling multiple projects efficiently, effectively and productively

• Work closely with Account Project Managers to ensure effective client communication and provide oversight and input in all client deliverables Develop client-level forecast on key accounts, monitor and devise plans of action to achieve goals

• Actively track and manage the financial performance across multiple accounts/projects

• Provide coaching and mentorship to direct reports and assist them in their professional development and growth

About You

• University degree, preferably in Business or Science
• 7+ years of client services experience coupled with excellent healthcare/scientific expertise
• 5+ years of practical experience with an agency in digital media platforms
• Experience managing and mentoring of client service professionals
• Experience identifying and securing new business with existing clients
• Ability to think strategically, a strong understanding of digital marketing, tactics and strategies
• A deep understanding and passion for the healthcare industry
• Candidates possessing a science education/background are preferred
• Well versed in delivering often-complex digital solutions and through your experience will be able to talk knowledgeably about them
• Exceptional communication and presentation skills
• Excellent and proven track record of building and sustaining strong client relationships and managing a range of digital media projects to a successful conclusion for both client and agency.
• Ability to travel to clients and attend a variety of client and professional functions

What You Will Enjoy at Red Nucleus

• Competitive pay, incentives, retirement, and income security programs

• Comprehensive benefits and wellness programs focused on healthy lifestyles

• Generous paid time off, employee assistance programs and flexible work arrangements

• Performance driven environment including professional development and transfer opportunities

• People first culture fostering self expression, diversity, and a growth mindset

• Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees

• Support of the community organizations you are passionate about

• Ongoing programs and events designed to bring our global team together

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.  We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at Red Nucleus, please visit Careers | Red Nucleus

#LI-TE1