Red Spot Interactive
Eric Norstrom is an experienced professional in customer experience and marketing, currently serving as the Vice President of Customer Experience at Red Spot Interactive since January 2024. Previously, Eric held the position of Chief Marketing Officer at Squeeze.com from September 2018 to January 2024, overseeing a service that helps users find the lowest rates on recurring bills. Eric's extensive career includes key roles such as Director of Digital Operations at MDG Advertising, Director of Creative Services/UX at World Avenue, and Lead Interaction Designer at Digitas. Additional experience encompasses managerial positions at CCBN and Braun Consulting, where Eric contributed to developing user experience methodologies. Eric began a career in creative direction as Creative Director at Telegraph.net after graduating from the University of Florida with a BS in Advertising and Computer Science.
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Red Spot Interactive
Red Spot Interactive (RSI) increases medical practice profits through its proprietary end-to-end patient engagement software. From the inception of all patient communication through its patient relationship management system through to 1:1 patient recall marketing automation RSI provides all necessary software to engage, acquire, and retain patients profitably. We have generated more than $400 million in new patient fees and 400,000 patient consultations for our clients since 2011. RSI delivers its software based on its client's exact return on investment (ROI) from both a marketing and patient acquisition perspective. Red Spot Interactive's Solution Options Include: -Patient Engagement Software: Patient Relationship Mgt. system integrating phone, email, text, and payments directly with your practice management system Online scheduling direct into your practice management system Appointment Reminders -Patient Retention Software Automated 1:1 Patient Recall Marketing based on patient relationship via practice management integration (email and text) Patient Surveys and Online Reputation Mgt. -Profit & Loss (ROI) Reporting By Marketing Channel, Provider, Location Key Performance Indicators regarding the entire patient acquisition and retention journey -Patient Scheduling Call Center Missing valuable patient scheduling phone calls, web/text leads? Have RSI act as your private labeled patient schedulers reducing the risk associated with absenteeism, weather, and training challenges. We schedule your leads direct into your practice management system without interrupting your staff saving you time and lost opportunity. -Website CMS/SEO #medicalmarketing #medicalpracticemanagement #plasticsurgery #dermatology #orthodontics #ophthalmology #dentalmarketing