RedCloud
Miguel Borja Giambalvo is a Customer Experience Executive Sr at RedCloud since January 2023, with extensive experience in customer support, technical issue identification, and user assistance. In addition, Miguel is a Graphic and Content Designer at Nubla Deco and previously held roles such as Key Account Manager at Brandtrack, focusing on account management and churn prevention, and Technical Customer Success Analyst at Cliengo, where responsibilities included quality testing and managing customer communications. Miguel's career also includes commercial advising at Universidad Siglo 21 and supervisory roles at Office Cook and DIRECTV Latin America, demonstrating a strong background in customer service and account management. Miguel is pursuing a degree in Publicity at Universidad de Palermo, complemented by a UX/UI Design certification from Coderhouse and previous studies in Biology at Universidad de Carabobo.
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RedCloud
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RedCloud Technologies is a UK based company. It aims to tackle a $19tn B2B cash payment problem existed in the supply chain of the emerging markets, where the cost of cash is estimated to be 10% of the revenue. Through RedCloud’s platform, manufacturers, distributors, and merchants are connected and benefited from real-time payment, advancedbusiness insights and access to financial services. In addition, with valuable data captured in the platform, credit scoring for previously unbanked merchants are now possible. Merchants are therefore being financially included while financial institutions have access to the previously untapped market. Manufacturers, on the other hand, are closer to their end-consumers for targeted sales and marketing campaigns. The company was established in 2014. Its team came from mPesa, one of the most successful mobile money providers in the world, where 40% of the population in Kenya is using that platform.RedCloud has successfully built the first supply chain focused marketplace in Latin America in conjunction with Citibank, NCR and a number of leading FMCGs. It is actively expanding to Asian and African markets.