Akilan Panneerselvam

Akilan Panneerselvam currently serves as the Head of Contact Center at Redington India Ltd since January 2022. Prior to this role, Akilan held various positions over 17 years at Matrimony.com Limited, culminating in the role of Associate General Manager, Customer Service. Responsibilities included leading inbound and outbound customer programs, managing fraud and onboarding processes, and overseeing customer profile validation. Earlier roles ranged from Manager to Senior Executive, where Akilan focused on enhancing customer experience through analytical insights, handling escalations, and operating social media channels. Akilan's academic background includes a Master of Computer Applications from Jaya Engineering College and a Bachelor's Degree in Commerce from Bharathidasan University.