Isabel de Oliveira Gomes

Isabel de Oliveira Gomes has extensive experience in customer service and project management, currently serving as the Head of Contact Center at Banco Montepio since August 2021. Prior to this role, Isabel worked as the Head of Customer Service at SYNLAB Portugal for a brief period, and as Customer Service Manager in the Health & Wellness Division at Sonae MC. Previous positions include Senior Operations Project Manager at GoContact and various roles at Portugal Telecom, including Quality Control in Customer Care. Isabel also has a strong foundation in project management from GMtel, where roles included Project Coordinator and IT Consultant. Earlier in Isabel's career, positions at ONI focused on indirect sales and call center supervision. Educational qualifications include a Licentiate in Statistics and Information Management from NOVA IMS and a postgraduate degree in Information Systems from Instituto Superior Técnico.