Bettine Schulde-Dragos

Bettine Schulde-Dragos is a seasoned professional in customer support and service management, currently serving as the Head of Banking Support and Senior Customer Support Manager at Regnology since October 2021. Key achievements include stabilizing the Customer Support department, developing new teams focused on customer and technical support, and implementing comprehensive standard operating procedures to enhance efficiency. Prior experience includes a role as Senior Service Desk Specialist at BearingPoint, where Bettine coordinated customer support tickets and contributed to knowledge base development. Earlier tenure as a System Administrator at Atos IT Solutions involved providing advanced support to Siemens clients and managing various technical functionalities. Bettine holds a degree from West University of Timisoara, obtained between 2009 and 2012.