Desiree Thurman

Desiree Thurman has an extensive work history, starting in 2006 at The Metropolitan Museum of Art. Desiree held multiple roles during their time there, including Retail Training Coordinator, Assistant Membership Officer for Onsite Sales & Service, and Associate Membership Officer. In these positions, they were responsible for managing training programs, improving customer satisfaction, and hiring and training new customer service representatives.

In 2017, they joined National Geographic Encounter as the Manager of Guest Services, where they directed a team of over 80 customer service representatives and tour guides. Desiree also managed box office operations and implemented the Shubert Star ticketing system.

Following their time at National Geographic Encounter, Desiree moved on to The Shed (NY) in 2018, where they held the role of Manager of Ticketing Services.

Desiree's most recent position is with Related Companies, where they started in 2020 as the Manager of Operations, Hudson Yards Experience. Desiree then advanced to the role of Assistant Director of Operations before becoming the Senior Director of Operations. The exact end dates for these positions are not provided.

Desiree Thurman earned an Associate of Science degree in Human Services, Social Work from Borough of Manhattan Community College. Afterward, they pursued a Bachelor of Science degree in Human Services and Community Justice from John Jay College (CUNY) from 2020 to 2022.