Paula Hanson

Paula Hanson has a diverse background in customer service and administration, currently serving as an Order Management and Customer Service Representative at Releasy Customer Management since June 2022. Prior experience includes roles as an Administration and After Sales Executive at Kenwood Travel, where Paula managed customer inquiries and ensured accurate ticket bookings, and as a Senior Customer Service Executive at Booking.com, providing guidance to junior staff. Previous positions also include roles at McDonald's as a Crew Member, where Paula addressed customer complaints and upsold products, along with positions at Transcom AB and Farretex S.A, focusing on customer support and sales. Paula's career began in education as a Teaching Assistant. Paula holds a Bachelor's degree in Drama and Dramatics/Theatre Arts from Anglia Ruskin University (2008-2011).