Victoria Lightfoot

Victoria Lightfoot, M.Ed, serves as the Client Implementation Manager at Reliance Matrix since March 2022, overseeing the onboarding process for new clients and ensuring their successful implementation and ongoing support. Previous roles include Customer Care Supervisor, where Victoria managed a team of Customer Care Representatives, and Customer Care Trainer, facilitating new hire training. Prior to joining Reliance Matrix, Victoria was the Communications Manager at Ideas United, enhancing social media presence significantly, and served as a Public Relations Specialist and Coordinator at the Atlanta Convention & Visitors Bureau, securing numerous media placements to establish Atlanta as a premier destination. Victoria holds a Bachelor of Arts in Journalism from Georgia State University and is currently pursuing a Master of Education in Learning, Leadership, and Organization Development at The University of Georgia.