Carola Briese

Carola Briese (PhD) has a diverse work experience in various roles and industries. Carola is currently working as a Customer Success Team Lead at ReliaQuest, where they lead and motivates the CSM Cybersecurity Team, optimizing team performance and driving retention and growth within the EMEA region. Previously, they worked as a Customer Success Manager at Digital Shadows, focusing on high retention rates and client satisfaction. Carola also built partnerships with cybersecurity departments in the EMEA region and initiated the first quarterly Client Forum. Before that, they were a Customer Success Manager at ProvenExpert.com, where they owned the B2B retention and upsell process in the DACH region and led Online Reputation Management Masterclasses for B2B clients. Carola also has experience as a Business Development Manager at COPYTRACK, managing the B2B expansion of a copyright protection technology in the EMEA region and organizing partnerships with organizations. Carola has also worked as a Freelance Editor and Translator and held various roles at CEPIC - Centre of the Picture Industry, the DFG Graduate School 'Cultural Encounters and the Discourses of Scholarship', and the University of Rostock. Carola has expertise in the contemporary UK literary industry and the marketing of ethnic minority debut novels and authors. Additionally, they have experience as a Lecturer and Conference Speaker and as a Trainee at Literary Publishers & Agencies.

Carola Briese has a Doctor of Philosophy degree in English Literature (British and Commonwealth) from Universität Rostock. Carola also has a Master of Arts degree in English Language and Literature, as well as French Language and Literature, from the University of Potsdam. Furthermore, Carola has a Master of Arts degree in German Language Teacher Education from Technische Universität Berlin. There is no information available regarding the start and end years of their education.