Jesser Cruz

Jesser Cruz is a seasoned Principal Program Manager in Money Movement Operations at Remitly since January 2018, where responsibilities include overseeing operations to ensure timely payment processing and disbursement. Prior roles within Remitly include Senior Program Manager for Service Experience, focusing on customer support improvement and technology alignment, as well as Customer Success Program Manager for new initiatives, enhancing customer experiences for product launches. Jesser also has experience as a Senior Operations Manager and has held various managerial positions in customer advocacy and risk escalations. Previously, Jesser served as a Professor at Universidad Centroamericana, teaching courses in Total Quality Management and Statistics. Early career experiences at Sitel involved training Operations Managers and developing mentorship programs. Jesser holds a Major in Industrial Engineering and several postgraduates in Lean Six Sigma and Statistical Quality Control.