Remote
Norman Zavalla is a professional with a strong background in IT and customer service, currently serving as a User Happiness Manager at Remote since May 2023. Prior to this role, Norman worked as an IT Service Desk Engineer at Coinbase from February 2022 to April 2023 and spent over six years at Zendesk as a Customer Advocacy Specialist. Earlier experience includes positions as an IT Service Desk Analyst at IBM and a Technical Support Specialist at TeleTech Philippines. Norman holds a Bachelor's degree in Information Technology from the University of Perpetual Help System - Laguna, completed between 2008 and 2012.
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