Susana Acebo de la Fuente

Susana Acebo de la Fuente has extensive experience in the automotive industry, currently serving as the VP Global Aftersales Operations and VP Aftersales for the Renault Brand at Renault Group since October 2016. In this role, Susana leads initiatives to enhance customer satisfaction and profitability across 134 countries, focusing on business performance, strategy implementation, and fostering a total customer satisfaction culture within the aftersales organization. Previous positions include Aftersales Director for Cluster International and Importers, Deputy Director Aftersales Sales & Quality, and Aftersales Director for IBERIA at Groupe Renault España, as well as Trim & Chassis Manager at the Renault Palencia Car Assembly Plant. Susana's educational background includes a degree in Industrial Engineering from Universidad de Zaragoza, the Be Your Own Leader Programme from London Business School, and The Car Lab from IE Business School.