Brianna Mendoza

Brianna Mendoza has a diverse work experience spanning various industries. Brianna started their career at Rent., where they served as a Client Services Manager, leading a 20-person creative operations team. In this role, they ensured the delivery of social media and reputation services to over 3,000 clients, meeting service delivery obligations and maintaining high-quality standards. Brianna then transitioned to the role of Client Onboarding Manager, collaborating with senior management to overhaul the client onboarding process, achieving the company goal of reducing onboarding time in half. Brianna also focused on enhancing the customer journey and implementing improvements to team processes. At Rent., they previously served as a Social Media & Reputation Team Lead, managing a team of content specialists.

Brianna also gained experience at Customer Value Community, where they worked as a Customer Value Community Member. Additionally, they worked at Easy Media® as a Social Media & Reputation Team Lead, managing a team and ensuring the delivery of business service level agreements. Brianna also took on the role of Social Media & Reputation Assistant Team Lead, handling managerial tasks such as updating team KPI dashboard and presenting updates to the team.

Prior to these roles, Brianna held various internships. Brianna worked as a Designated Driver Shuttle Employee at the University of Oregon, a Music & Social Media Intern at Miles High Productions, a Music Intern at RX Music, and a Public Works Department Intern at Youth in Government, City of Santa Clarita.

Overall, Brianna Mendoza has a strong background in client services, onboarding, social media, and reputation management. Brianna has demonstrated leadership, collaboration, and process improvement skills throughout their career.

Brianna Mendoza's education history includes a Bachelor of Science (B.S.) degree in Business Administration with a minor in Media Studies from the University of Oregon Lundquist College of Business, which they obtained from 2014 to 2016. Prior to that, they attended College of the Canyons from 2010 to 2014, where they earned an Associate of Science (A.S.) degree in Accounting.

In addition to their formal education, Brianna has obtained various certifications. These include the "Business Innovation Foundations" certification from LinkedIn in August 2022, "Learning Excel: Data Analysis" certification from LinkedIn in July 2022, "The Non-Technical Skills of Effective Data Scientists" certification from LinkedIn in June 2022, "Building Resilience" certification from LinkedIn in May 2022, "Embracing Unexpected Change" certification from LinkedIn in May 2022, and "How to Be an Adaptable Employee during Change and Uncertainty" certification from LinkedIn in May 2022.

Brianna also holds the "Enterprise Design Thinking Practitioner" certification from IBM, which they obtained in November 2021, and the "Facebook Certified Digital Marketing Associate" certification from Facebook, obtained in February 2021. Brianna obtained the "Certified Customer Success Manager (CCSM) Level 2" certification from SuccessHACKER in December 2020, and the "Google Ads Search Certification" from Google in October 2020. Earlier, they received the "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER in August 2020.

Brianna's other certifications include "Music Business" from Berklee College of Music, earned in July 2019, and the "Hootsuite Certified Professional" certification from Hootsuite Media Inc., obtained in October 2015.