Shaun Michelle Gannon

Shaun Michelle Gannon is a seasoned Customer Success Manager with extensive experience in onboarding strategies, client retention, and revenue growth across various companies. At Reprise, Shaun streamlined the onboarding process for the demo platform, achieving a 35% reduction in time-to-value and enhancing customer lifetime value. Previous roles at Sprout Social, CreatorIQ, GRIN, Rosie, and Fooda have demonstrated a consistent ability to improve customer engagement, retention, and satisfaction, leading to significant increases in net revenue retention and account expansion. With a strong focus on leveraging data and cross-functional collaboration, Shaun has successfully implemented strategies that have resulted in reduced churn rates and improved overall customer experiences.