Reputation
Gourav Mishra is a skilled Business Analyst specializing in survey operations at Reputation since November 2020, contributing valuable analytical expertise while working with the Renault Dealer Group in France. Proficient in gathering, analyzing, and documenting business requirements, Gourav utilizes tools such as JIRA, Power Query, and SQL in Google Big Query to create SFTP reports for stakeholders. In addition, Gourav served as a Managed Response Coordinator, handling social media and review alerts, and training new team members. Prior experience includes freelance work at hranker.com and a role as a Block Development Officer at Sri Aditya Townships. Gourav holds a Bachelor of Commerce in Accounting and Finance from Berhampur University, completed in 2019.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.