Reputation
Nadine Friess, MHA, has extensive experience in healthcare, currently serving as a Healthcare Customer Success Analyst with Reputation since March 2021, assisting organizations in enhancing patient experiences and leveraging online presence. Prior to this role, Nadine held various positions at Q-Centrix from April 2019 until a layoff in 2020, focusing on business development in the Northeast and demonstrating outstanding sales performance. From April 1994 to July 2017, Nadine worked at Press Ganey Associates, advancing through multiple roles and becoming Regional Director, where Nadine successfully partnered with healthcare organizations to improve quality and patient experiences while consistently exceeding sales goals. Earlier experience includes serving in Patient Relations at the Hospital of Saint Raphael from 1991 to 1994. Nadine holds an MHA in Healthcare Administration from Quinnipiac University and a BS in Rehabilitation Administration with minors in Business Administration and Psychology from Springfield College.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.