Reputation
Sushanth Gangavarapu is an accomplished professional with extensive experience in customer support and technical engineering. Currently serving as the Enterprise Customer Support Manager at Reputation since May 2022, Sushanth previously held multiple roles at Salesforce from August 2016 to May 2022, focusing on Technical Support Engineering, Onboarding, Operations, and Enterprise Services. Prior experience includes positions as a Software Engineer, Platform Consultant, and Team Lead at Tata Consultancy Services from August 2013 to August 2016, as well as serving as a Naval Officer in the Indian Navy for a brief period in 2013. Sushanth holds an Executive Post Graduate Certificate in Human Resource Management from the Indian Institute of Management, Kozhikode and a Bachelor's degree in Electrical and Electronics Engineering from GITAM Deemed University. Educational background also includes an intermediate education in Mathematics, Physics, and Chemistry from Sri Chaitanya College of Education, alongside an SSC from Vikas - The Concept School.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.