Research Metrics was founded in 2004 to develop mystery shopping software.  Through the years we have expanded our suite of products to move beyond mystery shopping into customer satisfaction, marketing research, internal auditing, and other data collection methods.   Our core product is our Shopmetrics mystery shopping platform, however have brought  many other products to market in recent years as we have matured in the industry.  

Our software is used throughout the world, with offices in both the US and Europe.

Research

Research Metrics

Emil Tsankov

Simeon Raychev

Velislav Rachev

Svetlana Kibriteva

Petko Borisov

Ssm Todd Heilman

Veronika Ivanova

Diyan Yankov

Nikolay Tuschiev

Dragomir Minkov

Daniela Nikolova

The Client Services team at Research Metrics is dedicated to ensuring customer satisfaction and support for the company's suite of data collection products, including the Shopmetrics platform. They assist clients by providing expert guidance, troubleshooting issues, and facilitating the onboarding process, all while fostering strong relationships to enhance user experience and drive product engagement. Their goal is to ensure that clients maximize the value of Research Metrics' offerings, contributing to overall business success.

Client Services

Business Operations

Software Development

Client Services

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Team members

Other teams at Research Metrics

Business Operations

Software Development