Research Metrics was founded in 2004 to develop mystery shopping software.  Through the years we have expanded our suite of products to move beyond mystery shopping into customer satisfaction, marketing research, internal auditing, and other data collection methods.   Our core product is our Shopmetrics mystery shopping platform, however have brought  many other products to market in recent years as we have matured in the industry.  

Our software is used throughout the world, with offices in both the US and Europe.

Research

Research Metrics

Emil Tsankov

Simeon Raychev

Velislav Rachev

Svetlana Kibriteva

Petko Borisov

Ssm Todd Heilman

Veronika Ivanova

Diyan Yankov

Nikolay Tuschiev

Dragomir Minkov

Daniela Nikolova

The Business Operations team at Research Metrics is responsible for streamlining internal processes and ensuring the effective delivery of the company's suite of products. This team manages financial oversight, operational efficiency, and quality assurance, while also providing business services support across various departments. By collaborating closely with other teams, they help drive continuous improvement initiatives that enhance overall company performance and customer satisfaction.

Business Operations

Software Development

Client Services

Business Operations

About

Team members

Other teams at Research Metrics

Software Development

Client Services