Research Metrics was founded in 2004 to develop mystery shopping software.  Through the years we have expanded our suite of products to move beyond mystery shopping into customer satisfaction, marketing research, internal auditing, and other data collection methods.   Our core product is our Shopmetrics mystery shopping platform, however have brought  many other products to market in recent years as we have matured in the industry.  

Our software is used throughout the world, with offices in both the US and Europe.

Research

Research Metrics

Emil Tsankov

Simeon Raychev

Velislav Rachev

Svetlana Kibriteva

Petko Borisov

Ssm Todd Heilman

Veronika Ivanova

Diyan Yankov

Nikolay Tuschiev

Dragomir Minkov

Daniela Nikolova

The Software Development team at Research Metrics is responsible for designing, building, and maintaining the company's suite of data collection software, including the flagship Shopmetrics platform. They collaborate across various roles to enhance functionality, improve user experience, and ensure robust performance, while also providing technical support to users worldwide. This team plays a crucial role in driving innovation and ensuring that Research Metrics remains competitive in the evolving landscape of customer satisfaction and market research technology.

Software Development

Business Operations

Client Services

Software Development

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Team members

Other teams at Research Metrics

Business Operations

Client Services