Daniel Rivera

Daniel Rivera is a seasoned professional in training and customer experience, currently serving as a Customer Experience Trainer at Resident since April 2024. Previously, Daniel held the role of Senior Training Specialist at DoorDash, where expertise in identifying knowledge gaps led to the creation of various educational resources that enhanced efficiency and customer satisfaction metrics. Daniel's extensive background also includes positions as a Training Specialist at Carvana, where collaboration with leadership improved cross-functional training outcomes, and as a Corporate Trainer at Crossroads Trading, where development of training modules supported employee growth. Additional experience includes serving as Food Service Director at Compass Group and Store Manager at Starbucks, alongside a Department Manager role at H&M. Daniel holds a Bachelor's Degree in Sociology from the University of California, Santa Cruz.