Jodi-Lyn Shipton

Jodi-Lyn Shipton is an experienced leader in business process outsourcing with a focus on customer service, currently serving as the CX Operations Manager at Zen Outsourcing since July 2020. Prior to this role, Jodi-Lyn facilitated applied drama workshops at jojolution, emphasizing team building and personal development from January 2017 to April 2020. Jodi-Lyn also contributed as a high school teacher, instructing subjects such as Drama and English over a five-year period at various educational institutions, where tailored instruction and curriculum development were prioritized. Earlier experience includes a role as Client Relationship Manager at Veyance Technologies, where Jodi-Lyn achieved significant sales improvements and client satisfaction. Jodi-Lyn holds a Bachelor of Arts degree from Rhodes University, a PGCE from the University of the Witwatersrand, and a certificate in Life Coaching from the Academy of Modern Applied Psychology, with additional training in content marketing expected in May 2024 from the University of California, Davis.