Ruth Genelazo

Ruth Genelazo has a strong background in customer service and experience, with a focus on management roles. Ruth began their career at Marriott International in 2001, where they served as the Head of World Wide Reservations for seven years. In 2008, they moved on to Dreamticket, where they held the position of Head of Reservation Sales for two years. In 2010, they joined Moonpig.com as the Head of Customer Services and stayed with the company for eight years. Ruth'smost recent position was as the Director of CS & CX Resident UK at Resident, starting in 2018. Ruth then transitioned to the role of Head of CS & Experience UK/EU before leaving the company in 2020.

Ruth Genelazo holds a Bachelor of Applied Science (B.A.Sc.) degree in Hotel, Motel, and Restaurant Management from Widener University. Ruth also attended Brent School International, although the specific degree or field of study is not indicated. In addition to their formal education, Ruth has obtained certifications in UX Design from General Assembly in June 2021 and in Mental Health First Aid from Mental Health First Aid (MHFA) England in February 2021.