Natalie Crowhurst

Natalie Crowhurst is the Resident Experience Director at Residently. Natalie has been with the company since April 2019 and in their current role for just over a year. Prior to that, they were the Community Operations Director.

Natalie has over 15 years of experience in customer service and operations management. Natalie started their career as a Customer Relations Advisor at Telegraph Media Group in 2003. In 2008, they transitioned to the hotel industry and became a Hotel Manager at Premier Inn. After a year, they left to join GoResponse Ltd. as a Client Relationship Manager, where they stayed for four years until 2013. Natalie then joined Shutl (eBay) as Head of Customer Service, a role they held for six years until they joined Residently.

Natalie has always been passionate about creating great customer experiences. In their current role, they are responsible for overseeing all aspects of the resident experience, from move-in to move-out. Natalie works closely with the property management team to ensure that residents have a positive experience living in Residently properties.

Some of their coworkers include Kaylea Haynes - Data Science, Anneke Ely - Product Management, and Sam Phillips - Co-Founder & CTO. Natalie Crowhurst reports to Tom Allason, Founder & CEO.