Rachel Dunn

Rachel Dunn, MBA, currently serves as a Customer Success Manager at ResMed, where responsibilities include monitoring and reporting key performance indicators (KPIs) and recommending process improvements for client operations. Prior experience includes roles as Patient Access Site Director at Southwell, where Rachel developed strategic plans to enhance KPIs and streamlined revenue cycle functions, resulting in a significant increase in patient payments. As a Service Excellence Coach, Rachel enhanced patient experiences through coaching and collaboration. Previously, as a Project Technical Advisor for YMCA of the USA, Rachel supported local YMCAs in implementing food programs for at-risk youth, achieving a 20% increase in applicants. Rachel's career began as Senior Administrative Officer at Tiftarea YMCA, overseeing daily operations and developing procedural manuals. Rachel holds a Master’s degree in Business Administration and a Bachelor’s degree in Business Administration from Georgia Southwestern State University.