Eddie Williams

Eddie Williams is a seasoned professional with extensive experience in customer service management and operations across multiple industries. Currently serving as the Director of Patients Accounts/Liens at Resource Corporation of America since November 2024, Eddie previously held the position of Director of Customer Service at Redi Carpet, where oversight of a multi-regional team and support for sales initiatives were key responsibilities. Prior roles include Director of ProSolutions and Service at Lowe's Companies, Inc., where Eddie implemented customer service standard operating procedures and directed support centers, and Senior Manager at the City of Houston, managing a customer service department in collaboration with local law enforcement. Eddie's career also includes significant experience as a Sr. Call Center Manager at ThinOps Communications and a Call Center Manager at Electronic Transaction Consultants, focusing on operational improvements and team development. Eddie holds a degree from Mississippi State University.