Mark Stone is an experienced professional in customer success and program management, currently serving as a Program Manager for Renewals at Responsive since January 2024. Prior to this, Mark held various roles at Tropic as a Senior Customer Success Manager and at SmartAction as a Customer Success Manager. Mark’s career includes significant experience at Birdeye, where a range of roles, including Mid-Market Customer Success Manager and Manager of SMB Customer Success, were undertaken. Early career positions included roles at Ring, Weebly, UFCU, Wells Fargo, and Bank of America, showcasing a diverse background in customer service and banking. Mark holds a Bachelor's degree in Business Administration and Management from West Texas A&M University, earned between 2012 and 2015.
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