Revant A. currently serves as the Customer Success Operations Manager at Responsive, focusing on the optimization of customer success processes and the analysis of data to enhance customer experiences. With a robust background in customer success, Revant has previously held several roles at Gainsight, including Manager of Customer Success, where oversight of around 12 consultants and a $10-12 million ARR portfolio was a key responsibility. Experience spans from leading teams to executing risk mitigation strategies, achieving over 90% Gross Revenue Retention (GRR), and collaborating with product teams to ensure client success. Revant's earlier experience includes a position at Microsoft as a Microsoft Technology Associate, where skills in data mining and business analytics were developed. Revant holds a Bachelor of Technology (BTech) in Information Technology from Jawaharlal Nehru Technological University.
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