Essa Cartaño

Essa Cartaño has a diverse work experience in workforce management and customer service. They currently hold the position of Director of Workforce Management at ResultsCX. Prior to this, they worked at Support.com as a Workforce Senior Manager and then as a Workforce Manager. Before that, they held positions at Teleperformance as a Workforce Manager and as a Workforce Sr. Lead/Assistant Manager. They also worked at Sutherland Global Services as a Workforce Expert / Capacity Planning and as a Workforce Senior Forecasting Specialist. Their career started at APAC Customer Services where they worked as a Workforce Scheduler/Planner, a Workforce Real-time Analyst, and a Customer Service Representative.

From 2004 to 2006, Essa Cartaño attended De La Salle University, studying Marketing Management. No degree information is provided.