The Retail Performance Company
Thomas Pauli is a seasoned professional with extensive experience in retail performance management and automotive consulting. Since July 2015, Thomas has served as Principal and Line Manager at rpc - The Retail Performance Company, specializing in aftersales consulting and coaching projects, with responsibilities in rollout, project management, and monitoring. Prior to this, from July 2007 to June 2015, Thomas held the position of Director at HPP - Harnischfeger, Pietsch und Partner, leading various automotive consulting projects with a focus on aftersales, including global rollout management for new service formats, development of dealer standards, and implementation of new diagnostic hardware and software. Thomas earned a Master’s Degree in Economics from Heidelberg University between 2000 and 2005.
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The Retail Performance Company
We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics. On the journey from strategy to action, we strive to make retail an exciting place. A place that creates an inspirational, seamless customer experience. Our joint competencies enable us to offer comprehensive solutions for sales excellence across six service lines: consulting, coaching, training & qualification, talent management, customer experience design and data analytics. We deliver customer-centric transformation that inspires and we inspire our customers to be better to their customers. In a nutshell: Inspiring customer-centric transformation. On our fifth anniversary in 2018, we are celebrating our transformation from a Germany-based startup into a growing international player with a presence in ten countries. Our success is founded on a strong partnership between our sophisticated clients and our passionate employees, meeting the challenges of retail transformation together. At rpc, we pride ourselves on achieving the perfect mix: a list of renowned clients, tough-as-nails project management and a workplace that feels like a startup. Get a short snapshot how it feels to be part of our team: http://bit.ly/rpc-inspiring-customer-centric-transformation Find us also on Instagram: https://www.instagram.com/wearerpc/