Julio Feliciano

Julio Feliciano has extensive experience in IT support and service management, with a career spanning over two decades. Currently retired since August 2018, Julio previously held significant roles including Field Service Supervisor and IT Service Desk Supervisor at CSL Plasma, where responsibilities included managing end-user support requests, technical leadership, and overseeing Service Desk operations. Prior experience includes Service Desk Team Lead at Parallon Business Solutions, Senior Desk-side Support Technician at IBM, and Desk-side/Network Support at Albany Medical Center, emphasizing customer service, incident management, and technical support in diverse environments. Educational background is from Universidad de Puerto Rico.