Lead Product Manager, AI

WHY WE’RE LOOKING FOR YOU

Tens of thousands of customers rely on Retool to run their businesses, and our Product teams help shape the vision, create the roadmap, and ultimately build the products that make our customers successful. Retool wins when we bring good software to everyone — this means we're powerful enough to build any internal tool and also the fastest way to build them. 

The ever advancing AI landscape doesn't change this goal, but it does open up completely new ways of thinking about this. 

• Human-AI hybrids: Humans today spend so much time on menial tasks – data entry, process management, going through checklists, etc. The reason why we haven’t yet automated all of these tasks is because there’s usually a small amount of human decision making that has to happen in these processes (for example, approving an insurance claim). We’re building the platform and tools that enable businesses to augment these manual processes with AI so that less time is spent on undifferentiated work and more time is spent on making the impactful decisions that matter.
• Tailored, custom software: We believe that there is both a massive shortage in the amount of software that exists and also a gap in the quality of the software that does exist. We see this every day as we work with customers who show us legacy systems or inefficient processes driven through email and spreadsheets. Off-the-shelf solutions often aren’t flexible enough to match how businesses want to solve their problems, and there simply aren’t enough engineers to build the systems businesses want to build. Retool is the product we built to solve this problem, and AI is its turbo-charger. With AI, we can bring even more people into the product and have apps create themselves. 

To build this vision, we’re investing in both the core platform of Retool, as well as AI-specific features. It's critical to ensure teams are aligned internally on how we need to expand the platform with the AI product that we’re building. We're looking for someone optimistic and passionate about the potential of AI, and excited to work at various altitudes to bring this vision to life. 

WHAT YOU’LL DO

At Retool, Product Managers are highly flexible, technically-minded, and known for their readiness to pivot or tailor their efforts when necessary to deliver great products to our customers. Working on Retool AI, you'll own the ideation, strategy, and deployment of new products, working closely with cross-organizational teams to help productize our research and identify high-potential use cases grounded in our customers' needs. Your days will include collaborating with design and engineering counterparts to build the right thing at the right time, working closely with go-to-market teams to get our products into the hands of our customers, and working with company leadership to communicate the direction and vision for your product area to the rest of the organization. This charter involves ensuring the quality and impact of Retool's AI-powered experiences, rationalizing investments, resource allocation, and prioritization based on outcomes — said another way, your job is to connect advanced technologies to products that deliver consistent, real-world value.

IN THIS ROLE YOU'LL:

• Define, develop, and set the direction of Retool’s AI strategy, driving the adoption and impact of AI-powered experiences across our product 
• Understand Retool's product, customer needs, and current AI investments in order to identify new opportunities and product areas to pursue
• Collaborate cross-functionally to design, build, and launch new features and product experiences to our customers 
• Analyze our customers' needs by talking with them, a lot, interacting with go-to-market teams, and digging into product data — and communicate what you find to the rest of the business
• Tackle problems with a systems mindset, thinking beyond individual features to how different capabilities might interact to unlock powerful possibilities
• Help build the organizational foundations for a high-performing and growing Product team at Retool
• Think creatively about the risks and benefits of new technologies beyond traditional checklists and playbooks

THE SKILLSET YOU'LL BRING: 

• 5+ years of product management experience at a fast-growing company, launching new products, and scaling existing ones
• A passion for leveraging  AI to create safe and beneficial products that accelerate enterprise businesses 
• Proven effectiveness in working with engineering and design counterparts to align stakeholders and successfully ship technical enterprise products
• Ability to navigate and execute amidst ambiguity, adapting to various domains as needed to ship large-scale projects from start to finish
• Relentless enthusiasm for cross-organizational collaboration, adept at managing trade-offs and balancing competing priorities through effective communication
• Experience working closely with go-to-market teams, and directly with customers to deftly mold customer insights into powerful product solutions
• Active interest in emerging research and industry trends, staying up-to-date on Gen AI to shape strategy and engage with key stakeholders