Deric Carter

Deric Carter has a diverse work experience spanning various roles and industries. Deric started their career in 2008 as a Youth Mentor, where they taught technical, job, and life skills to at-risk and developmentally challenged youth. In 2011, they worked as an Audio/Visual Technician at Visual Aids Electronics, where they assembled and operated audio/visual displays at conference centers and hotels, and improved customer service scores. From 2013 to 2015, Deric worked at Milestone Technologies, Inc., starting as a Contact Center Support Agent Tier 1 and eventually moving up to become a Contact Center Agent Tier 3 Escalation Specialist. In these roles, they provided customer and technical support for Google's devices and Play Store products, handled inquiries through phone, chat, and email, and troubleshooted customer problems. From 2015 onwards, they joined Revel Systems, starting as a Senior Technical Support Analyst and progressing to roles such as Technical Support Team Lead, Business Analyst, and currently as a Product Owner. It can be inferred that their work at Revel Systems includes responsibilities related to technical support, team leadership, and product ownership. Finally, Deric also has experience as a Campus Supervisor at Mill Valley Middle School from 2007 to 2013, where they ensured the safety and security of students and staff, acted as a liaison between stakeholders, and coordinated events.

Deric Carter completed their Bachelor of Arts (BA) degree in Communication and Media Studies from California State University, Chico during the period of 2004 to 2007.