Karolis Zumbakis

Karolis Zumbakis has a diverse work experience spanning various roles and responsibilities.

Starting in 2014, they worked at the Baltic Institute of Corporate Governance as an Executive Assistant for a few months.

In 2014, they also joined WorldOne as a Market Research Interviewer/Quality Control Assistant. In this role, they directly interacted with customers, fulfilled research project requirements, and ensured the quality of call center and third-party vendor calls.

Moving forward, Karolis joined Revel Systems, where they held multiple positions. From January 2016 to June 2016, they served as a New Product Introduction Specialist, providing in-depth product training and assisting businesses in adopting Revel POS.

Later, from June 2016 to September 2018, they worked as a Customer Experience Analyst, performing data analysis, training and evaluating customer support agents, and developing cross-departmental processes.

In September 2018, they were promoted to Senior Customer Experience Analyst, where their role expanded to include supervising and monitoring the workload, quality, and productivity of the Customer Experience team, collaborating with related teams and management to align on quality assurance targets, and controlling and refining call center quality KPIs.

From December 2019 to May 2022, they worked as a Business Intelligence Analyst, and then from May 2022 to May 2023, they held the position of Senior Business Intelligence Analyst at Revel Systems.

Currently, since May 2023, Karolis is serving as the Business Intelligence Team Lead at Revel Systems.

Karolis Zumbakis pursued their primary education at the Iowa State University between 2009 and 2010. However, specific details regarding the degree program or field of study undertaken at this institution were not provided. Subsequently, from 2012 to 2016, Karolis attended the ISM University of Management and Economics, where they obtained a Bachelor of Science (BS) degree in Economics and Politics.