Grace Kuan

Grace Kuan is a Senior Operations Manager at Revel. Prior to that, they were an Operations Manager - Support at Uber where they managed a team of 3 Managers, 2 Operational Specialists and 23 Community Support Specialists. Grace achieved 90% eNPS (Employee Net Promoter Score) in H1’2019, over 50ppts above the average for managers in the region.

Kuan oversaw the strategy and day-to-day operations of in-person support centers across New Jersey and Connecticut. Led a high-performing team that achieved an average rating of 4.83/5 Customer Satisfaction in H1’2019 which equates to 3.5% higher than the region’s average.

Grace built performance management systems for the leadership staff to evaluate daily performance in staffing utilization and efficiency to lower centers’ wait times. Overall staffing utilization and performance metrics improved by 12% after the implementation of new systems.

Before that, Kuan was a Partner Support Representative at Uber Technologies Inc. and before that, they were a Brand Ambassador at Bloomberg LP. Grace started their career as an Intern at NYS Office of the State Comptroller.

Grace Kuan has a Bachelor's degree in Business/Corporate Communications and a Bachelor's Degree in Mass Communication/Media Studies from the University at Albany, SUNY.

Grace Kuan works with Damien Cepeda - Operations Manager, Alain Sarneel - Head of Fleet Operations, and Narghis Amiri - Senior Operations Manager. Grace Kuan reports to Paul Suhey, Co-Founder & COO.