MG

Marco G.

Sr. Support Escalation Engineer at Revenue.io

Marco G. has a diverse work experience spanning over several years. Marco currently works at Revenue.io, where they started in December 2020 as a Support Escalation Engineer and was later promoted to a Sr. Support Escalation Engineer in February 2023. Revenue.io is a company that empowers high-performing teams with real-time guidance.

Prior to their role at Revenue.io, Marco worked at AutoRABIT as a Support Engineer from July 2020 to December 2020. Additionally, they have experience working at LogMeIn, where they held various roles including Software Engineer from December 2016 to April 2019, Customer Success Manager from September 2015 to December 2016, and Customer Support Representative from December 2007 to August 2015.

Overall, Marco G. has a solid background in support engineering, customer success, and software engineering, with a strong focus on providing excellent customer support and contributing to the success of high-performing teams.

Marco G. obtained a Bachelor's Degree in Computer Science from UC Irvine, which they completed from 2012 to 2015. Additionally, they have obtained multiple certifications, including the Salesforce Certified Application Architect, Salesforce Certified Data Architect, Salesforce Certified Sharing and Visibility Architect, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, and Salesforce Certified Administrator (SCA) certifications from Salesforce. Marco also holds the Double Star Trailhead Ranger certification with over 220 badges, as well as various specialist superbadges in Apex, Data Integration, Security, Process Automation, Business Administration, and Lightning Experience Reports & Dashboards. Marco has completed several online courses and trainings in cloud architecture, DevOps, Linux command line, networking, Java Enterprise Edition, and other related topics from platforms such as LinkedIn, Udemy, and Lynda.com.

Links

Previous companies

LogMeIn logo
AutoRABIT logo

Timeline

  • Sr. Support Escalation Engineer

    February, 2023 - present

  • Support Escalation Engineer

    December, 2020