Keishla D.

Keishla D. has a diverse work experience. Keishla began their career in 2013 as a Process Improvement Specialist for Origami Owl, where they evaluated company processes, procedures, and identified operational bottlenecks. Keishla also designed, trained and implemented an order fulfillment process that saved 40 hours of labor per week. In 2018, they moved to Trimble Inc. as a Program Manager, where they set up monthly, annual, and weekly goals for the auditing cases program and developed a new customer experience process for the company’s support department. Keishla also fostered a culture of robust and comprehensive documentation both internally and externally, increasing the customer experience by 30% each quarter. Later in 2018, Keishla took on the role of Supervisor at Terminix, where they supervised a team of 20+ front-line agents, helped create and execute Kaizen events, and developed a process that saved eight hours weekly for the management team. Most recently, they have been a Customer Success Manager at Rever, Inc. since 2021. In this role, they have identified key stakeholders and developed relationships to deepen commitment to the solution, acted as a customer advocate during cross-functional teams, and monitored customers' happiness by tracking the Salesforce case and the number of hardware purchased.

Keishla D. has a Bachelor of Applied Science (B.A.Sc.) in Business Administration and Management, General from the University of Phoenix, obtained in 2016. Keishla is currently pursuing a Master's degree in Business Analytics from Grand Canyon University, with an expected completion date of 2022.